2020
Veterinary Marketing
Benchmark Report
Yelp Check-In Offers
Check-In Offers are down slightly from last year which is sad given the underlying value of this free tool. 35.7% of iVET360 clients have check-in offers.
8.9%
OF HOSPITALS ARE UTILIZING CHECK-IN OFFERS
9.3%
2019
9.6%
2018
5%
2017
The What
When clients use Yelp Check-In at your hospital, they’re essentially broadcasting to their friends that they chose you for their pet’s veterinary needs. This opens up the situation for both digital and person-to-person advertising. To encourage your loyal clients to “check-in,” or report their location, often businesses will digitally offer small discounts, free items, or other special deals.
The feature allows you to track how many people checked-in as well as how many people redeemed an offer if you have one in place at the time.
The Why
The most successful hospitals use this Yelp feature/hospital deal combination, as seen in the fact that those practices saw a 129% increase in the number of reviews over those that did not.
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To set up a Yelp Check-In Offer, you’ll need to first decide what to offer your clients—something like $5 off an exam, a free nail trim, a free branded frisbee or a small bag of treats when they check in at your practice. Then go to biz.yelp.com and log in. Click “Check-In Offers,” then “Create a Check-In Offer.” Select the type of offer you are giving—% off, price off, fixed price or free item. Add a headline and description details, such as: “Check in at Hospital Name to receive offer.” Click “Create Of-fer.” Once it has been created, you will see it on the “Check-In Offers” page.
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