Case Background and Challenges
This particular two-location practice had very low team morale, pre-disposed notions of the practice owner’s demeanor and a threat of a class-action lawsuit against the practice owner. On top of these frustrations, client service was greatly suffering due to poor employee engagement, and the entire team felt negative about the practice’s culture.
To get an overall feel for an HR and Training client’s work atmosphere, our staff at iVET360 provide an anonymous survey for their staff members to complete, in order to analyze their work environment to better customize a personal course of action. The survey for this practice revealed that on a scale of 1–10, their employee happiness score barely cracked 50% (4.18), and the majority of the staff felt that their training was inadequate, problems were not effectively handled and there was no accountability.