iVET360, a leading provider of veterinary practice solutions, today released its comprehensive 2024 Practice Manager Report (PMR), highlighting the critical need for enhanced training and team development within veterinary practices. The report, based on extensive survey data and real-world insights, offers actionable strategies for practice managers to overcome challenges, foster a positive workplace culture, and ultimately deliver exceptional patient care.

This year’s PMR reveals that while practice managers are eager to prioritize team development, they often face significant hurdles. Key findings include the following:

• A staggering 49% of practice managers identify training support staff as their most pressing challenge. Despite recognizing the critical need for well-trained staff, 38% of practice managers feel they lack the resources to provide adequate training. This lack of investment is reflected in the finding that only 33% of practices have implemented formal mentorship programs for new hires. This resource gap leaves practice managers feeling overwhelmed, struggling to find the time and support to invest in leveling up their teams.
• The challenges faced by practice managers are taking a toll on their well-being, with 52% reporting feeling burned out or stressed on a regular basis. This stress is compounded by ongoing struggles with staff retention, which continues to plague many practices.
• In a notable shift from previous years, recruiting has become less of a primary concern for practice managers. Instead, the focus has shifted to retaining existing veterinary talent, highlighting the importance of fostering a positive work environment and addressing the root causes of turnover.
• While a promising 68% of practices have a dedicated budget for team-building activities, feedback suggests that a more holistic approach is needed to foster genuine collaboration. It’s clear that building a strong, cohesive team requires more than occasional outings or events.

“The data underscores the importance of investing in team development and empowering practice managers with the tools they need to lead effectively,” says Tamisha Cronick, iVET360’s Director of HR & Team. The report also explores the ongoing challenges of recruiting and retaining talent, emphasizing the need for practices to prioritize culture fit and foster a supportive work environment.

These findings underscore the need for a multifaceted approach to addressing the challenges faced by practice managers. If your practice is ready to improve and support your team, we urge you to download your free copy of the 2024 Practice Manager Report and unlock your practice’s potential.

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