Turning Calls Into Appointments and Gaining Client Loyalty

Recorded: Wednesday, November 20th @ 10 am PST / 1 pm EST

A high conversion rate means you’re not only answering the phone, but your team is also providing the information, confidence, and rapport necessary to get clients through the door. In this free webinar, iVET360’s Director of HR + Team Support, Tamisha Cronick, will cover the basics of call conversion and effective strategies to improve your conversion rate.

iVET360 invites you to join Tamisha for a deep dive into the following topics:

• How to track call conversions
• Common roadblocks in call handling
• High call volume and missed calls
• Improve operational efficiency
• Managing different types of callers