The Brief: May 2025
Mastering Behavioral Interviewing for Smarter Hiring Decisions
Hiring the right team is crucial to the success of any veterinary practice, but finding candidates who align with your values and thrive in your unique environment can be challenging. Traditional interviews might not always reveal a candidate’s true capabilities. That’s where Behavioral Interviewing comes in.
Behavioral interviewing is a technique that asks candidates to describe past situations they’ve encountered, how they handled them, and the outcomes of their actions. This approach focuses on real-world examples, giving you a clear picture of how candidates behave in specific circumstances. It helps uncover important traits like problem-solving ability, communication style, and how they manage pressure—key attributes for a veterinary team member.
By using behavioral interview techniques, you’ll have a more reliable way to assess how candidates will perform in your practice, leading to better hiring decisions and reducing the risk of turnover. Plus, it can help you hire candidates who will contribute positively to your practice culture.
Converting Calls into Appointments
Turning incoming calls into booked appointments is crucial for maintaining a steady flow of patients and a successful practice. Here are a few strategies to improve your call conversion:
- Answer Calls Promptly: The quicker your team answers, the more likely callers are to schedule an appointment.
- Engage with Empathy: Listen to the caller’s concerns and respond with understanding, showing that you care about their pets’ well-being.
- Highlight Unique Services: Don’t just be a clinic—sell what sets you apart, whether it’s advanced care, special services, or a compassionate team.
- Prompt for Scheduling: Encourage callers to schedule right away, offering convenient appointment times.
- Follow-Up Reminders: If a caller doesn’t book immediately, make sure to follow up to remind them of your services and availability.
Boosting your call conversion can lead to more scheduled appointments and improved patient care, all starting with effective communication.
Webinar Alert: Beyond the Resume – How Behavioral Interviews Improve Veterinary Hiring
Want to learn more about how behavioral interviewing can transform your hiring process? Join us for our upcoming May webinar:
Beyond the Resume: How Behavioral Interviews Improve Veterinary Hiring.
In this engaging session, we’ll cover:
- How to craft effective behavioral interview questions for veterinary positions
- How behavioral interviewing can reduce turnover and improve team cohesion
- Best practices for integrating behavioral interviewing into your recruitment process
Date: May 20, 2025
Time: 10:00 am PST / 1:00 pm ESTRegister Here: Click here to register now! Watch here!
Don’t miss out on this valuable opportunity to refine your hiring strategy and make more confident, data-driven decisions when bringing new talent into your practice!