You can’t do better until you know better.
Your staff is one of your largest expenses, so each member of your team represents a substantial investment in your practice’s image. Your staff shapes your clients’ views and perceptions of your practice, and they are a major factor of your clients’ continued (or not continued) relationships with you. First, your HR & Training Advisor works with you to define what staff development means to you, then we match iVET360 best practices to your individual practice culture and develop a consistent message to deliver to your clients.
Our goal is to help your entire staff practice compassionate care in a client-focused environment. iVET360’s Staff Development best practices are designed to create a collaborative, educated and cohesive team environment at your veterinary practice. We designed these tools understanding the daily challenges you face in the hospital environment. Our methods are geared towards teaching staff members how to work around these challenges as a team, all while providing exemplary client service. We want to create a cohesive and supportive staff culture so your staff members are engaged in seeing your practice succeed.
Practice owners and managers often tell us that their biggest limitation in staff development is a lack of time for effective leadership. We support your practice owner and manager in effective and efficient staff management, and we can guide you through any staff or human resources challenges you may face. By promoting proactive leadership, instead of the more common method of “crisis management,” we help you and your team direct more energy to our common goal: helping more pets.